Joya9 BDT's Privacy Policy — Your data is safe with us

Joya9 BDT takes your privacy seriously. This Privacy Policy explains what information we collect when you use our website or mobile app, why we retain it, and how we keep it secure.

By using any Joya9 BDT service, you agree to this Privacy Policy. We want you to fully understand where your information goes and how it is used — so instead of complex legal language, we've written everything in plain, straightforward terms.

Joya9 BDT only collects information that is strictly necessary to provide its services. A detailed breakdown of the types of data collected is provided below:

Joya9 BDT collects information through several methods:

• Directly from you: Information you provide directly — during registration, KYC verification, or when contacting support.
• Automatically: When you use our site or app, certain information is collected automatically through cookies and similar technologies.
• From payment processors: Transaction confirmation details are received from our payment partners whenever a deposit or withdrawal is made.
• From Verification Agencies: During identity verification, confirmation details may be obtained from approved third-party sources.

Joya9 BDT uses the information it collects for the following purposes:

• Creating and managing accounts, and verifying member identity.
• Processing deposits, withdrawals, and other financial transactions.
• Keeping betting and gaming services running smoothly and resolving issues.
• Providing customer support and resolving complaints.
• Preventing fraud, money laundering, and other illegal activities.
• To offer bonuses and promotions tailored to your preferences.
• Improving the platform and adding new features.
• Meeting legal obligations and fulfilling regulatory requirements.

We never use your information for purposes outside this list. If we ever need to use it for a new purpose in the future, you will be notified in advance.

Joya9 BDT does not sell your personal information to any third party. However, limited data sharing may occur in certain specific situations:

• Payment Partners: Necessary information is shared with bKash, Nagad, Rocket, and similar services to process transactions.
• Identity Verification Agencies: Information may be verified with authorized agencies as part of the KYC process.
• Legal Authorities: We may be required to share information under court orders or other legal obligations.
• Technology Providers: Technology companies that help operate our platform only receive the data necessary to deliver their specific services.

Joya9 BDT uses industry-leading technology to keep your data secure. Our security framework includes:

• 256-Bit SSL Encryption: Bank-grade encryption is applied to all data transfers.
• Two-Factor Authentication (2FA): An extra layer of security can be added to your login.
• Firewall & IDS: Advanced firewall systems are active at all times to prevent unauthorized access.
• Regular Security Audits: The system is regularly tested through penetration testing.
• Restricted Access: Only authorized personnel are permitted to access specific data.

Keep in mind, however, that no technology system is 100% impenetrable. Always use a strong password and never share it with anyone.

The Joya9 BDT website and app use cookies. Cookies are small text files stored in your browser. We use the following types of cookies:

• Essential Cookies: These are required to maintain your login session and ensure security. Disabling these cookies will prevent the site from functioning properly.
• Functional Cookies: To remember your language preference, theme, and other settings.
• Analytics Cookies: To track which pages get the most visits and where users run into issues, so we can keep improving the site.
• Marketing Cookies: To show you relevant offers based on your preferences.

You can manage cookies at any time through your browser settings. However, disabling essential cookies may affect access to certain features.

Joya9 BDT retains your data only for as long as necessary to provide our services or as required by law. General guidelines are as follows:

• Active account data: retained for the duration the account remains active.
• Financial transaction records: minimum 5 years (legal requirement).
• KYC documents: retained for a minimum of 5 years after account closure.
• Communication records (support chat, email): 2 years.

Once the designated retention period following account closure has passed, your data will be securely deleted.

As a Joya9 BDT member, you have several rights regarding your personal data:

To exercise any of these rights, please contact our support team. We typically respond to your request within 30 days.

Joya9 BDT strictly does not provide services to anyone under the age of 18. We do not knowingly collect personal information from minors.

If a minor has registered an account by mistake and we detect it, the account will be closed immediately and any collected data will be deleted. If you believe your child is using Joya9 BDT, please notify us right away.

Joya9 BDT may update this Privacy Policy as needed. Members will be notified of any significant changes via email or in-app notification.

Continued use of the platform after any changes will be considered acceptance of the updated policy. You can check the "Last Updated" date at the top of this page to see when the most recent changes were made.

If you have any questions about our Privacy Policy or any requests regarding your data, please get in touch with us:

• Email: privacy@joya9bdt.ws
• Support Email: support@joya9bdt.ws
• Live Chat: You'll find the live chat button in the bottom-right corner of any page on the platform.
• Help Center: For answers to common questions, visit our Help Center Visit.

We typically respond to all requests within 24–48 hours. Complex requests such as data deletion or correction may take up to 30 days.